How do I cancel my reservation?
Cancellations may only be made by emailing us using the details provided in your confirmation email.
Cancellation Policy
"We", "Us", or "Our" shall mean Restaurant Sat Bains Ltd, a company registered in England and Wales with company number 05236297 whose registered office is at Old Lenton Lane, Nottingham NG7 2SA. By reserving a table or a room at Restaurant Sat Bains, you are deemed to have accepted the terms of this Cancellation Policy.
Pre-Payments
You have made a part payment in advance of your reservation towards the room rate as per your reservation.
If you wish to cancel or amend your reservation, this pre-payment is refundable provided that you make such cancellation or amendment to your reservation within the relevant notice period set out in our Cancellation Policy.
Should you fail to provide such notice, we reserve the discretion to retain your pre-payment. We will, where possible, try our best to resell tables or rooms when we receive cancellations and where we are successful, we will refund your pre-payment (save that where the resold reservation results in a reduction of numbers, we will retain a proportion to cover such reduction.).
What could I be charged if I cancel or change my reservation?
We ask that sufficient prior notice (set out below) is given should you wish to cancel or change your reservation. Where you fail to provide such notice, we reserve the discretion to charge you a cancellation fee (set out below) or retain your pre-payment. This will be made against your card or we may choose to cancel your reservation where your numbers have been reduced. Where we are successful in reselling your cancelled table or room, we will refund you any amounts taken from your card but any reductions in number may still be liable to payment of a cancellation fee.
| Type of reservation | Prior notice required | Cancellation fee |
|---|---|---|
| Restaurant | By noon 5 days prior to your reservation date | £199 per person |
| Tasting Room or Kitchen Bench | By noon 5 days prior to your reservation date | £229 per person |
| Our bedrooms | By noon 5 days prior to your reservation date | Full room rate per night |
Please note that any bedroom cancellation will automatically result in the cancellation of the associated dinner reservation.
Short notice bookings for Lunch, Dinner and Rooms
If your reservation is made within the 5 day cancellation period you will need to cancel within 12 hours of securing a booking with us. This applies to rooms, lunch and dinner reservations and should be cancelled via email (info@rsb.uk.com)
What do we do if you decide to cancel?
We are proud of our intimate atmosphere. Where possible, we try our best to resell tables or rooms when we receive cancellations. We are proactive in advertising this availability and we exercise discretion where you experience difficult personal circumstances.
How is this Cancellation Policy applied?
We reserve the right to vary this Cancellation Policy. The Cancellation Policy in place when you made your reservation shall apply. If you do not accept the terms within this Cancellation Policy, you must cancel in advance of the timescales set out in the table above; failure to do so will result in a cancellation fee being charged to you.
From May 27th 2022 should you have to cancel or amend your reservation and charges are subsequently applied, as detailed above, then a 50% credit will be offered toward a future booking to be taken within 6 months of initial reservation date. Reservations must be of the same size as original booking for credit to be transferred.
Governing law and jurisdiction
The English Courts will have exclusive jurisdiction over any claim existing from, or related to, this Cancellation Policy.
If you have any questions about this Cancellation Policy, please contact us
Restaurant Sat Bains Ltd, 2024